Ameritas Life Insurance Corporation

(August 2008 - Present)
Desktop Standards, Server/Desktop Team. Provide primary support and planning for enterprise desktop and mobile user environments, including standardized configurations, maintenance, and delivery of applications. Facilitate installation, maintenance, and configuration of hardware and system software. Provide secondary support for backups, Citrix, VMWare, Linux, Novell, and server/network/fiber infrastructures. Create updated documentation and training materials.

Lincoln Public Schools - Computing Services

(April 2004 - August 2008)
Systems Specialist, Computing Services Help Desk. Support LPS staff throughout the district with phone and onsite support for workstations, AS400, remote system administration, Windows and Macintosh hardware/software maintenance. Diagnose network connectivity issues, install new hardware, network printers, remove viruses, and verify user accounts. Image new workstations. Migrate staff to new workstations, software, and network storage systems. Utilize web based ticketing system. Develop curriculum and implement training for staff members.

State of Nebraska - Department of Health and Human Services

(May 2003 - April 2004)
Protection and Safety - On Site Supervisor, Title 4-E Recovery Team. Supervise a team of 7 Eligibility Technicians. Search information contained in case documentation. Determine eligibility for Federal reimbursement of Title 4-E funding. Track cases in and out via Excel spreadsheet and N-Focus database. Prepare claims for submission to Federal Auditors. Organize travel for staff to HHS offices statewide. Schedule staff hours and approve timesheets.

Best Buy - Sales and Customer Service

(July 2002 - June 2003)
Appliance and Computer sales and customer service. Helped customers find systems and products that fit their present and future goals and needs. Helped customers by answering questions. Stocked department shelves, and organized inventory. Operated mechanical lift.

Strategic Governmental Solutions - Reimbursement Consultant

(July 2002 - April 2003)
Contracted through Manpower Staffing Services (July 2002 - April 2003)
Evaluate foster care case files for the State of Nebraska. Search information contained in case documentation. Determine eligibility for Federal reimbursement of Title 4-E funding. Track cases in and out via Excel spreadsheet and N-Focus database. Prepare claims for submission to Federal Auditors. Review and submit completed audits for approval.

Alltel - Internet Technical Support Representative

(June 2000 - July 2002)
Contracted through Manpower Staffing Services (June - August 2000)
Provided inbound phone based troubleshooting for dialup and high speed internet connections. Assisted customers with installation and configuration of ADSL routers. Configure software including Microsoft Internet Explorer and Outlook Express, Outlook, Netscape Communicator, and various email and FTP utilities. Utilized communication and customer relation skills to reassure, assist, and educate customers.

Doane College - Computer Help Desk Lab Assistant

(August - May 1998-99, August - May 1999-00)
Staffed Technology Department computer helpdesk. Diagnosed and resolved software and hardware problems for lab and faculty computers on campus. Assisted students with technical problems and questions. Additionally responsible for support of dormitory computer labs. Repaired, stocked, and cleaned workstations, printers, and other related hardware. Built new computer systems for kiosks. Installed web cams for security.

Automatic Equipment Mfg. - Fabrication, Assembly

(June - August 1999, December - January 1999-00)
Operated manufacturing equipment used in metal fabrication processes. Experience using lathe, mill, pneumatic saw, CNC, punch, shears, forge, drill press, grinder, MIG welder, overhead boom, and winch. Responsible for quality assurance of roll tube product, using various measurement tools, including digital caliper. Prepare and package parts for overseas shipping.